Version 20201120.1
almost 4 years ago by Carl Vergara
Summary: Chatbot enhancement (refactor Online/Offline bots), Widget updates, and bug fixes
1. Refactor Online/Offline Chatbot
- Removes the need to create an online and offline chatbot version for the same topic; 1 chatbot can receive the same topic, whether topic is online or offline
- Removes complexities with building and maintaining differing rules/options between chatbots that point to the same Topic, whether online or offline
- Transfer to Agent and Transfer to Topic enhancements: new Step settings available that enables ‘Saving to Inbox' if no agents are available to receive chats
- New Builder setting that routes chat details to Inbox if chatbot execution was abandoned before completion
- Opens up Inbox Feature for general consumption (removes need for backend feature flag toggle)
2. Widget message animation stabilization/improvements
3. New Widget Launcher Style - side bar ‘Tab’ launcher that provides minimal footprint on webpages
4. Bug fixes:
- Chat Bot File Upload stability updates: add visible file upload loader on mobile; prevent scroll bar display for uploaded files with long names
- Address format/display issues with '/copy' live chat text feature