Version 20210204.1
over 3 years ago by Carl Vergara
Summary: SMS/Text updates; more performance optimization
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SMS Texting Updates:
- Update: For clarity, updated name and description of 'Auto Release Time Setting' to 'Auto Release Text back into Agent Queue' under Admin > Texting > Phone Number settings
- Enhancement: Toggling the 'How long till a chat is closed from inactivity' setting Off and On will re-evaluate old, active chats that should have closed due to inactivity
- Fix: Text messages initiated by an Agent that never get responded to by an Agent will now qualify for the '...Inactivity' time out setting
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Optimization
- Additional performance optimization applied for Monitoring and Analytics pages