Version 20210512.3

Summary: Major SMS Enhancements Phase 2, Foundational updates for future Custom Triage Bot capabilities, Bug-fixes

1. SMS Enhancements Phase 2: Please email [email protected] for documentation

 a. Text Admin enhanced capabilities to:
     - View all active texting chats for the org
     - Transfer active chats back into the Waiting Queue for agents to pick up
     - Transfer chats directly to another Texting Agent
     - End active chats
     - Act as an Agent on all Phone Numbers in the org, without need to be assigned to a number
     - Filter active texting chat list by Agent Name

 b. Texting Agent enhanced capabilities to:
    - Transfer chats back into the Waiting Queue for other agents to pick up
    - Transfer chats to another Agent

 c. Standardization of terminology/names with Texting

2. Bug-fixes:

 a. SMS: On Texting Agent view, date time divider is not displayed consistently
 b. SMS/Live Chat: Text Conversation panel continues to display spinning load icon
 c. SMS: Unread message count increases incorrectly when Agent sends a Secure Chat Link
 d. SMS: User is forced to click 'See new chats' even if there is only one Waiting texting chat on the queue
 e. Message Bar: When text is copied and pasted onto the message bar, the cursor is forced to the end
 e. Widget mobile: When consumer tries to edit text on the chat, the chat moves to the end

3. New Asset Manager service updates to support Custom Triage Bot Scripting (upcoming feature)