Version 20211209.1
almost 3 years ago by Carl Vergara
Summary: Answer Bot configuration enhancements, Various backend enhancements for upcoming features
- Live Chat Settings enhancements: page updates with previews, including enhancements to Answer Bot configuration (i.e., allow customized Answer Bot text display on the widget)
- Analytics - Agent Analytics Dashboard enhancements (upcoming feature to display agent data aggregates)
- Widget/MedChat Help Center - address issue where there is an inadvertent display of multiple widgets from Widget Admin page
- Backend support for configuring Chatbot name and avatar (upcoming feature)
- Backend Chatbot Typeahead support for Isabel and custom data sets (upcoming feature)
- Analytics enhancement to capture Article Correlation for performed searches (upcoming feature)
- More graceful handling of an ended chat (instead of getting a 'frozen', non-responsive widget) when a patient's connection is lost