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Version 20220630.1

over 2 years ago by Carl Vergara

Summary: Chatbot System Functions and bug-fixes

  1. New Chatbot feature: System Functions and additional Attributes. Chatbot Admins can now configure the following System functions and attributes to be called/displayed during chatbot execution:

    • Get Current Date Function: date type; grabs the current date for use/display
    • Get Day of Week Function: string type; grabs the day of the week -- based on either the current day, or a selected/input date from a calendar step
    • Is Agent(s) Available Function: Boolean type; checks for whether the Agents are online for the current topic or a selected topic within the Widget
    • Get Waiting Queue Count Function: number type; returns the current Waiting Queue count for a topic
    • Widget Name Attribute: returns the name of the widget currently in use
    • Widget Topic: returns the name of the widget topic currently in use

  2. Chatbot bug-fixes

    • Address issue where Branch text in the chatbot canvas is cutoff on both sides if the entry is too long
    • Address issue where moving a portion of a bot flow that includes a Go To Step block into a brand new flow breaks its relationship to the referenced steps.