Version 20211018.1
about 3 years ago by Carl Vergara
Summary: Live Chat and Agent Analytics Update, Chatbot Builder updates, and foundational work for upcoming Answer Bot and Custom Report enhancements
- Analytics Update: new Live Chat and Agent Dashboards. Documentation found here.
- Chatbot Builder updates:
- Ability to apply color coding to Chatbot flows for easier identification
- Link to Flow steps will now display the flow name fully
- Beginning node for each flow will now display the flow name
- Ability to navigate from secondary flows back to the originating Link to flow step(s)
- Foundational updates for upcoming Answer Bot Enhancements
- Foundational components for upcoming Custom Reporting Enhancements