Version 20211117.1
almost 3 years ago by Carl Vergara
Summary: New Analytics Survey dashboard, additional SMS data in Custom Report, fix Avatar display delay in Transcript pages
- New Analytics Survey dashboard now available under Admin > Analytics > Chat Survey. See documentation here.
- Added SMS-centric fields to the Analytics Data Model to be queried in Custom Reports. See documentation here.
- Fixed Chat Logs/Text Log page delays on displaying Agent custom avatars
- Foundational updates for upcoming feature (skip greeting per topic)