Verifying Registered Chat Users

When sending a patient a link to a registered chat, it's important to ensure that the person clicking the link is the intended recipient, especially when confidential information is involved.

To ensure the individual clicking on the secure chat link is the intended recipient, we want to verify the user at the start of the chat. If the user can not be verified, you can configure the chatbot with a flow that might end the chat or send the user to an agent to determine other means of verification.

Two things are required in order to implement user verification in your registered chat flow:

Include patientSmsNumber, patientEmailAddress, and/or security questions and answers in your register chat call.
Use the "Verify user" step as the first step in the chatbot associated with the widget topic.

For more information about the Verify User step in the chatbot see: Verifying Chat Users